The monument is not recognized
- Clean the lens and keep the whole monument in frame.
- Use good lighting and avoid digital zoom.
- Enable location, move closer to the monument, then try again.
How can we help?
Find solutions to the most common FlashTheWorld issues or write directly to our team.
Quick fixes
A few simple checks are often all it takes to get back to exploring.
Camera or location is blocked
- Open your device settings, then select FlashTheWorld.
- Allow camera access and, for nearby flash validation, location access.
- Return to the app and try your flash again.
Progress or account is missing
- Check your connection, then close and reopen the app.
- Sign in with the same email address and sign-in method.
- If the issue continues, include your username in your message.
Some information is incorrect
- Include the monument name and city.
- Tell us what is displayed and what the correction should be.
- Add a screenshot or reliable source if possible.
Frequently asked questions
Essential answers to keep flashing with confidence.
Why was my flash rejected?
Recognition can vary with framing, lighting, angle and your distance from the monument. Retake the photo from the front when possible, with the monument clearly visible and location enabled.
How do I re-enable camera or location access?
Open your iPhone or Android device settings, find FlashTheWorld in the app list, then allow camera and location access. Return to the app afterwards.
What should I do if my progress is missing?
First check that you are using the same account and sign-in method. Also check your internet connection and restart the app. If your progress is still missing, contact us with your username.
How can I request account deletion?
Use the deletion option in the app when it is available. You can also email us from the address linked to your account.
Can I suggest or correct a monument?
Yes. Send us the monument name, city, suggested addition or correction and, if possible, a reliable source. Every report helps improve FlashTheWorld.